Emergency Medical Claims

In the event of a medical emergency this service is available to you 24 hours a day, 365 days a year.

For the medical emergency assistance helpline call:

Australian and Overseas Callers: +44 (0)20 7939 9645

Asia +662 645 3932 

USA +1 215 489 3785 

Africa +27 10 209 8300 

(Reverse charge calls will be accepted.)


IMPORTANT: This insurance will only cover In‐Patient care, emergency repatriation or curtailment that has been authorised by the Medical Emergency Assistance Company, who must be notified within 48 hours of admission to hospital, and for curtailment, prior to departure back to your Country of Embarkation / Host Country as applicable. If you are unable, another person may contact the Medical Emergency Assistance Company on your behalf.

There is no cover for treatment or surgery, which could reasonably be delayed until you return to your Country of Embarkation or Host Country. Failure to notify the Medical Emergency Assistance Company in accordance with the terms of this policy may result in the amount payable under your claim being reduced.

Migration Cover Claims Assist - All other claims

Before you make a claim we suggest that you read the Frequently Asked Questions on our website – FAQ’s and read the Policy Wording provided with your policy.

Any occurrence or loss, which may give rise to a claim, should be advised to, and a claim form obtained from Migration Cover whose contact details are shown below. This should be done as soon as reasonably possible and in any case no later than 31 days from the date of the event that gave rise to the claim. When requesting a claim form, you should confirm your name, address, telephone number, policy number and a brief description as to the nature of the claim.

To make a claim call Migration Cover Pty Ltd (your General Insurance Broker) on:

Australia: 1800 008 908 or

Overseas: +61 2 9046 8340.

Email: claim@migrationcover.com

Postal: GPO Box 1194, Sydney, NSW, 2001, Australia 

Please return all completed claim forms to:


Note: Please be aware that your claim may be subject to an excess, depending on the level of cover you have.

You can report a claim in a number of different ways.

Please contact us as soon as you are aware of a claimable event.